In these terms and conditions, the “Company” will mean Chateau Bordeaux Limited, and the “Customer” will mean any person, firm, company, or body that places an order with the Company. By using this site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.

[I] General

• It is illegal to sell alcohol to people under the age of 18. By placing an order, the Customer confirms that they are 18 years old or above. The Customer must ensure that no person shall use their login to purchase alcohol products and that a person aged 18 or above (identification required) must be present to take delivery. Otherwise, delivery will be withdrawn and attempted again at a later time.
• The Company will make every effort to ensure that prices, details, and sizes of products on this website are up to date. Prices are subject to change without prior notice, and all orders are subject to the Company’s acceptance at its sole discretion and stock availability.
• All orders are subject to confirmation of final availability. The Company reserves the right to reject an order if products or services are unavailable. If we are unable to fulfill any products or services, we will notify you by phone or email before the requested delivery date.

Registration

• You should register before placing any orders through the website. During registration:
• You must provide accurate and complete information.
• You must safeguard your username and password.
• You authorize us to assume that any person using the site with your credentials is authorized to act on your behalf.
• The Company has the absolute discretion to refuse registration of a potential customer or terminate the registration of any customer for any reason.
• You must inform us of any changes to your provided information to communicate effectively.

Breakage

The Customer is requested to examine the goods immediately upon delivery for any deficiencies or damages. Claims must be lodged with our customer service hotline (+852 2305 0300) at the time of delivery. Otherwise, we reserve the right to refuse your claim.

Force Majeure

The Company is not liable for delays or failures due to acts of God, accidents, strikes, labor difficulties, equipment failures, or other causes beyond its control.

How can I contact customer support ?

You can reach our customer support team by emailing orders@chateaubordeaux.com.hk , calling (852) 2305 0300. Our dedicated team will assist with any inquiries or issues.

We’re committed to providing prompt and effective services to ensure your satisfaction.

What is the refund policy ?

• The receiver must check the condition of goods (including glassware and accessories) at the time of delivery.
• Refunds are only available with a valid receipt and for wine priced below HK$750 per bottle or less than 10 years old.
• Refunds will be credited to the Customer’s bank account within four weeks of confirmation.
• Returns will not be accepted after acknowledgment of receipt. Claims must be made within 7 days of delivery by calling the customer service hotline.